1. Refunds and Returns
At HeyBicep, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refunds policy, subject to the terms and conditions outlined below.
2. Eligibility
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
- Returns must be initiated within [number] days of the original purchase date.
3. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer support team at heybicep@gmail.com to request a return authorization.
- Provide your order number and details of the item(s) you wish to return.
- Our customer support team will provide you with further instructions on how to proceed with your return.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
5. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
6. Exchanges
- We do not offer exchanges at this time. If you wish to exchange an item for a different size or color, please initiate a return for a refund and place a new order for the desired item.
7. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact us at heybicep@gmail.com.
HeyBicep 528 Glengarry Avenue Toronto, Ontario M5M 1G3
8. Changes to Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically for updates.
By making a purchase on HeyBicep.com, you agree to the terms of this refunds and returns policy. If you do not agree with any part of this policy, please refrain from making a purchase.